FAQ

What are the commission charges?
Commission charges are the fees that we charge the Vendors for each sale. Current commission charges on ShopperBay are 7% across all categories. 
Fri, 29 Sep, 2017 at 7:43 AM
How much are the shipping charges?
Current shipping charges are INR 70/kg. If product weight is 0.500kg then INR 35 will be charged. If product weight is 0.700kg then INR 70 will be char...
Fri, 29 Sep, 2017 at 7:59 AM
Are all the shopperbay commission charges GST Inclusive?
No, GST will be charged extra to the commission charges.
Fri, 29 Sep, 2017 at 8:01 AM
What is your Return Policy
You can view our Returns and Cancellation policy here : https://www.shopperbay.com/refund-cancellation-policy/
Fri, 29 Sep, 2017 at 8:04 AM
How can we open seller protection claims?
You can open seller protection claims by sending an email to sellerhelp@shopperbay.com
Fri, 29 Sep, 2017 at 8:06 AM
When are Vendor payments released?
Vendor payments are released every 15 days.
Fri, 29 Sep, 2017 at 8:09 AM
Are charges applied on courier returns?
Courier Returns are absolutely free. When a shipment is sent to customer but not delivered due to some issues or the customer refuses to accept the shipmen...
Fri, 29 Sep, 2017 at 8:11 AM
Are charges applied on customer returns?
Yes, charge of Rs.70/kg is applicable on all customer returns. Whenever a customer returns a product due to quality/product related issue after taking the ...
Fri, 29 Sep, 2017 at 8:13 AM
Packaging Material Guidelines
Sellers are responsible to procure their own packing material. Following are the guidelines to procure the packaging material: Packaging material should ...
Fri, 29 Sep, 2017 at 8:17 AM
I cannot find the category that I sell on ShopperBay
We currently only highlight categories which have atleast some abundant number of products on homepage/main navigation. You can still signup on ShopperBay a...
Fri, 29 Sep, 2017 at 9:07 PM